Last updated: 06-05-2026
Effective date: 01-05-2026

This Privacy Policy describes how SIA “A.U. Holding”, located at Brīvības iela 312-11, Rīga, LV-1006, Latvia (hereinafter “Klusaro”, “we”, “our”, or “us”), collects, uses, stores, and shares your personal data when you use our website, mobile application, embedded forms, customer portals, and related services (the “Service”).
By using the Service, you agree to this Privacy Policy. If you do not agree with this Policy, please do not use the Service.

1. Information We Collect

When you use Klusaro, we may collect the following types of information:

Contact Information

  • Name
  • Email address
  • Phone number
  • Company name
  • Billing address (if applicable)

Account Information

  • Username
  • Password (encrypted)
  • User role and workspace membership information
  • Profile settings and preferences

Customer & Business Data

Data that you or your organization upload or create within the platform, including:

  • Leads
  • Contacts
  • Jobs and scheduling data
  • Quotes and invoices
  • Documents and uploaded files
  • Internal notes and communications
  • Team member information

Form Submission Data

Information submitted through:

  • Booking forms
  • Lead forms
  • Embedded forms
  • Customer portals

This may include names, addresses, service requests, uploaded images, and other information voluntarily provided by end users.

Communication Data

  • Messages sent through the platform
  • Support requests
  • Notifications and email interactions

Usage & Technical Information

  • IP address
  • Browser type and device information
  • Log files
  • Pages visited and interactions within the Service
  • Session and authentication data
  • Cookie identifiers

We do not intentionally collect sensitive personal data unless you voluntarily provide it through custom forms or uploads.

2. How We Collect Information

We collect information:

Directly From You

When you:

  • Register an account
  • Create or manage a workspace
  • Submit forms
  • Upload documents
  • Communicate with other users
  • Contact support

Automatically

Through:

  • Cookies
  • Server logs
  • Analytics tools
  • Security and authentication systems

From Third Parties

When you:

  • Use social login providers
  • Connect third-party integrations
  • Import external data into the platform

3. How We Use Your Information

We use your information to:

  • Provide and operate the Service
  • Manage user accounts and workspaces
  • Facilitate communication between businesses, workers, and customers
  • Process bookings, jobs, quotes, invoices, and tasks
  • Personalize and improve the platform
  • Send notifications and transactional emails
  • Monitor platform usage and performance
  • Prevent fraud, abuse, and unauthorized access
  • Enforce our Terms of Service
  • Comply with legal obligations

We only process your personal data where we have a lawful basis to do so under applicable data protection laws.

4. Sharing of Information

We do not sell or rent your personal data.

We may share data with:

Service Providers

Third-party providers that help us operate the Service, such as:

  • Hosting providers
  • Analytics services
  • Email delivery providers
  • Cloud infrastructure providers

These providers may only process data on our behalf and according to our instructions.

Workspace Users

Data may be visible to authorized users within your workspace depending on permissions and roles configured by your organization.

Customers & Providers

Information submitted through forms or job workflows may be shared with relevant parties involved in the service process.

Legal Authorities

If required by law or necessary to:

  • Comply with legal obligations
  • Protect our rights
  • Prevent fraud or abuse
  • Respond to lawful requests

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, personal data may be transferred as part of the transaction.

5. Cookies & Similar Technologies

We use cookies and similar technologies to:

  • Keep users logged in
  • Remember preferences
  • Improve performance and usability
  • Analyze traffic and usage patterns
  • Enhance security

You may disable cookies through your browser settings, although some parts of the Service may not function properly.

6. Data Retention

We retain personal data only as long as necessary for the purposes described in this Policy.

Active Accounts

Data is retained while your account or workspace remains active.

Inactive Accounts

We may delete or anonymize inactive accounts and associated data after a reasonable period unless retention is legally required.

Uploaded Documents & Backups

Backups and uploaded files may remain temporarily stored after deletion for security and disaster recovery purposes.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict or object to processing
  • Receive a copy of your data in a portable format
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with a supervisory authority

To exercise your rights, contact us at:
info@klusaro.com

We will respond within the timeframes required by applicable law.

8. Security

We implement reasonable technical and organizational security measures designed to protect your data against unauthorized access, loss, misuse, or disclosure.

However, no internet-based service can be guaranteed to be completely secure.

9. International Data Transfers

Your information may be processed and stored in countries outside your country of residence, including within the European Union and other jurisdictions where our service providers operate.

Where required, we use appropriate safeguards to protect transferred personal data.

10. Children’s Privacy

The Service is not intended for children under the age of 16.

We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time.

When we make material changes, we will update the “Last updated” date and may notify users through the Service or by email.

Continued use of the Service after changes become effective constitutes acceptance of the revised Policy.

12. Contact Information

Privacy Officer
SIA “A.U. Holding”
Brivibas street 312-11
Riga, LV-1006
Latvia

Email: info@klusaro.com
Phone: +371 20746455