Last updated: 20-05-2026
Effective date: 20-05-2026

These Terms of Service (“Terms”) govern your access to and use of the Klusaro platform, website, applications, embedded forms, customer portals, and related services (collectively, the “Service”) operated by SIA “A.U. Holding”, located at Brīvības iela 312-11, Rīga, LV-1006, Latvia (“Klusaro”, “we”, “our”, or “us”).
By creating an account, accessing the Service, or using Klusaro, you agree to these Terms.
If you do not agree to these Terms, you may not use the Service.

1. The Service

Klusaro provides software tools designed to help businesses manage leads, bookings, customers, jobs, scheduling, workers, quotes, invoices, payments, documents, automations, and related operational workflows.

The Service may include:

  • Web applications
  • Mobile applications
  • Booking forms
  • Lead forms
  • Embedded widgets
  • Customer portals
  • Notifications and communications
  • APIs and integrations
  • File uploads and document storage

We may update, improve, modify, or discontinue parts of the Service at any time.

2. Eligibility

You must be at least 18 years old and legally capable of entering binding agreements to use the Service.

By using Klusaro on behalf of a company or organization, you confirm that you have authority to bind that organization to these Terms.

3. Accounts & Workspaces

To access certain features, you must create an account.

You are responsible for:

  • Maintaining the security of your account
  • Protecting your password and login credentials
  • All activity performed through your account
  • Ensuring workspace users comply with these Terms

Workspace owners are responsible for managing:

  • Team member access
  • Permissions and roles
  • Shared customer and business data
  • Workspace billing and subscriptions

You must provide accurate and up-to-date information.

We may suspend or terminate accounts that contain false, misleading, abusive, or fraudulent information.

4. Acceptable Use

You agree not to:

  • Use the Service for illegal activities
  • Upload malicious software or harmful code
  • Send spam or abusive communications
  • Attempt unauthorized access to systems or data
  • Interfere with the operation or security of the Service
  • Use the Service to violate third-party rights
  • Abuse automations, forms, or notifications
  • Reverse engineer or exploit the platform

We reserve the right to suspend or terminate accounts that violate these rules.

5. Customer Data & Content

You retain ownership of the data, files, customer information, documents, and content uploaded to your workspace.

By using the Service, you grant Klusaro a limited right to process and store such data solely for the purpose of operating and improving the Service.

You are responsible for:

  • Ensuring you have the right to upload and process data
  • Obtaining required customer consents
  • Complying with applicable privacy and data protection laws

We are not responsible for the legality or accuracy of user-submitted content.

6. Subscriptions & Billing

Certain features of the Service may require a paid subscription.

Subscription plans, pricing, limits, and features may change over time.

By subscribing, you authorize us and our payment providers to charge applicable subscription fees.

Unless otherwise stated:

  • Subscriptions renew automatically
  • Fees are billed in advance
  • Payments are non-refundable
  • Taxes may apply depending on your jurisdiction

You may cancel your subscription at any time.

Cancellation will normally take effect at the end of the current billing period.

Failure to pay may result in suspension or loss of access to the Service.

7. Availability & Support

We aim to provide reliable and uninterrupted access to the Service.

However, we do not guarantee:

  • Continuous uptime
  • Error-free operation
  • Immediate availability
  • Compatibility with all systems or devices

Temporary downtime may occur due to:

  • Maintenance
  • Infrastructure issues
  • Security incidents
  • Third-party service failures

Support availability may vary depending on your subscription plan.

8. Third-Party Services

Klusaro may integrate with or rely on third-party services including:

  • Payment processors
  • Hosting providers
  • Email providers
  • Analytics tools
  • Cloud infrastructure providers
  • External integrations

We are not responsible for the availability, policies, or actions of third-party providers.

Use of third-party services may also be governed by their own terms and policies.

9. Intellectual Property

Klusaro and its related software, branding, logos, interfaces, designs, and content are protected by intellectual property laws.

You may not:

  • Copy or redistribute the platform
  • Resell the Service without authorization
  • Use Klusaro branding without permission
  • Reverse engineer proprietary systems

We retain all rights not expressly granted.

10. Data Retention & Deletion

We may retain certain data:

  • While accounts remain active
  • For backup and security purposes
  • To comply with legal obligations
  • To resolve disputes or enforce agreements

After account deletion, certain data may remain temporarily stored in backups.

We may anonymize or permanently delete inactive workspaces after a reasonable period.

11. Limitation of Liability

To the maximum extent permitted by law, Klusaro shall not be liable for:

  • Indirect or consequential damages
  • Lost profits or revenue
  • Data loss
  • Business interruption
  • Customer disputes
  • Missed bookings or scheduling errors
  • Third-party failures
  • Unauthorized access caused by user negligence

The Service is provided on an “as is” and “as available” basis.

Our total liability shall not exceed the amount paid by you to Klusaro during the previous 12 months.

12. Indemnification

You agree to defend, indemnify, and hold harmless Klusaro and its affiliates from claims, damages, liabilities, and expenses arising from:

Your violation of applicable laws or third-party rights

Your use of the Service

Your uploaded data or content

Your violation of these Terms

13.Termination

You may stop using the Service at any time.

We may suspend or terminate access immediately if:

  • You violate these Terms
  • Required payments fail
  • Your activities create legal or security risks
  • Abuse or fraud is detected

Termination may result in loss of access to workspace data.

14. Privacy

Your use of the Service is also governed by our Privacy Policy.

Privacy Policy: Click here

15. Changes to These Terms

We may update these Terms from time to time.

When material changes are made, we may notify users through:

  • The Service
  • Email notifications
  • Website notices

Continued use of the Service after updated Terms become effective constitutes acceptance of the revised Terms.

16. Governing Law

These Terms shall be governed by and interpreted under the laws of the Republic of Latvia.

Any disputes arising from these Terms shall be subject to the jurisdiction of Latvian courts.

17. Contact Information

SIA “A.U. Holding” Brivibas street 312-11 Riga, LV-1006 Latvia

Email: info@klusaro.com